We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your product must be in the condition you received it, unused or unused, with tags and in its original packaging. You will also need an invoice or proof of purchase.

You can contact us at info@novussi to initiate the return process. Please note that returns should be sent to the following address: Kayseri OSB mah. 9. St. No:22 Melikgazi - Kayseri - Türkiye

If your return is accepted, we will send you a return shipping label along with instructions on how and where to ship your package. Products sent to us without a return request will not be accepted.

You can always contact us at info@novussi for any return questions.

Damages and problems
Please check your order upon receipt and if the item is defective, damaged, or received the wrong item, contact us immediately so we can evaluate and correct the problem.


Exceptions / non-refundable items
Certain types of items are non-refundable, such as perishable items (like food, flowers, or plants), personalized items (like special orders or personalized items), and personal care items (like beauty items). We also do not accept returns for hazardous materials, flammable liquids or gases. Please get in touch if you have questions or concerns about your particular item.

Unfortunately, we cannot accept returns on discounted items or gift cards.


swaps
The fastest way to ensure you get what you want is to return the item you already have and make a separate purchase for the new item once the return has been accepted.


European Union 14-day cool-down period
Notwithstanding the above, if the goods are being sent to the European Union, you have the right to cancel or return your order within 14 days without giving any reason. As above, your item must be in the same condition as when you received it, unused or unused, with tags and in its original packaging. You will also need an invoice or proof of purchase.


refunds
After we receive and review your return, we will notify you and let you know if the refund has been approved. If approved, a refund will be issued automatically to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and send the refund as well.
If it has been more than 15 business days since we approved your return, please contact us at info@novussi.com.